Accessibility - Box Office - Teatro alla Scala

Information for Audience Members with Disabilities

Teatro alla Scala offers discounted rates and dedicated services to ensure that everyone can attend performances in comfort and safety.

To ensure proper organization of reception services, accessible ticket bookings are handled exclusively through the Accessibility Service – Box Office. Please read the information below carefully before submitting your request.

INDEX

► CONTACT THE ACCESSIBILITY SERVICE
► WHO IS ELIGIBLE FOR DEDICATED RATES
► DISCOUNTED RATES
► HOW TO BOOK
► ACCESSIBLE SEATING
► SENSORY ACCESSIBILITY
► ACCESS WITH SERVICE DOGS

Contact the Accessibility Service

Bookings and requests for concessions must be made exclusively through the Accessibility Service, with adequate advance notice prior to the performance date.

Accessibility Service – Box Office

Dedicated telephone service +39 02 8879 6112 (Mon–Sat, 11am–3pm)
[email protected] (written channel for people with difficulties in telephone communication, and for submitting documentation)

Who is eligible for dedicated rates

Discounted rates are reserved for audience members:

using a wheelchair;
with certified disability, documented via the European Disability Card
(or an equivalent official document issued in the country of origin, EU or non-EU).

For more information on document validity, please visit commission.europa.eu

Audience members who require an accompanying person must provide certification attesting to this need, in accordance with the categories mentioned in the Article 4.4 of the Decree of the President of the Italian Council of Ministers of 6 November 2020.

Discounted rates

25% discount on the ticket price for the audience member with a disability (except wheelchairs seating).
Wheelchair seating: special fixed rate, equivalent to Gallery Zone 1 for the 2025/2026 Season and to Gallery Zone 3 (blue) for the 2026/2027 Season
Free ticket for an accompanying person in cases of 100% disability with certified accompaniment.
The required documentation must be submitted at the same time as the booking request.

How to book

Contact the dedicated booking service (+39 02 8879 6112; [email protected]) starting from the first day ticket sales open, according to the calendar published on the website
Submit the request at least 72 hours in advance of the performance date
Specify the type of need
(wheelchair, reduced mobility, need for an accompanying person, etc.).
Send the required documentation to [email protected]
Wait for confirmation of seat availability, subject to availability

Accessible seating and venue features

Availability and types of seating vary depending on the venue configuration and the type of disability.

Audience members using a wheelchair

Reserved seats: 4 in the stalls
Accompanying person: 1 adjacent free seat, if certified
Access via dedicated ramps to the stalls
Dedicated rate, equivalent to the first gallery sector
Accessible restrooms: ground floor, stalls foyer
Limitations: due to structural constraints, access to boxes and galleries is not possible

Audience members with reduced mobility (without wheelchair)

Reserved seats: up to 4 easily accessible seats in the stalls, including accompanying persons
Accompanying person: 1 adjacent free seat, if certified
Access via dedicated ramps to the stalls
25% discount on the ticket
Accessible restrooms: ground floor, stalls foyer
In the event of high demand, availability will be checked at the time of booking

Audience members with non-motor disabilities

It is possible to request any seating category, with the exception of numbered gallery entrances without visibility
Seat availability is checked by the Accessibility Service based on the performance and venue configuration.

Sensory accessibility

Visual impairment

Click here to discover projects and all information related to Teatro alla Scala services dedicated to audience members with visual impairments.

Dedicated services described in the specific section of the website
6 free seats in a gallery box, bookable through
Unione Italiana Ciechi – Milan Branch
Via Mozart 16 – 20122 Milan
Tel. +39 02 783000

Hearing impairment

Click here to discover projects and all information related to Teatro alla Scala services dedicated to audience memberswith hearing impairments.

For almost all performances, box seats in the gallery are also available, reserved for members of the Italian Union of the Blind and Partially Sighted – Milan Section.
Access to these seats may be requested exclusively through:
Italian Union of the Blind and Partially Sighted – Milan Office
Via Mozart 16 – 20122 Milan
Tel. +39 02 783000

Access with service dogs

In cases of certified medical need, it is possible to request access accompanied by one’s service dog
Seating is limited and not available in all areas of the venue
The request must be sent by email, attaching certification: [email protected]

The Theatre reserves the right, in exceptional cases, to modify the number of available seats for artistic reasons.

To discover dedicated initiatives, please visit the box Projects.