Box Office guidelines

 

BOX OFFICE REGULATIONS

 

INDEX

 

1) HOW TO PURCHASE TICKETS

  1. Main Information
  2. How to purchase
  3. Registration of personal details and ticket naming
  4. Ticket validity
  5. Cancellation of performances and refund methods

2) SALES CALENDAR

 

3)THEATRE SEATING PLAN AND TICKET PRICES

 

4) ADVANCE SALES AT DISCOUNTED PRICES

  1. Young people, Students under 26 and Adults over 65 (O.A.P)
  2. People with disabilities
  3. Last minute bookings
  4. Limited view Balcony seats
  5. Cultural Promotion Service (Servizio Promozione Culturale S.P.C)
  6. Workers’ Board for Cultural Promotion

5)  SPECIAL PROJECTS

  1. La Scala UNDER30
  2. Grandi Spettacoli per Piccoli
  3. Un palco in famiglia
  4. An invitation to La Scala for Elderly and Young People

6)  SUBSCRIPTIONS

  1. Subscription renewal
  2. New subscriptions
  3. Benefits for subscribers
  4. Important information for subscribers

7) INFORMATION

  1. House rules
  2. Additions to the regulation following the Covid legislation
  3. Teatro alla Scala Philarmonic Orchestra
  4. Milano Musica
  5. Contacts

 

8) PRIVACY AND PROCESSING OF PERSONAL DATA

 


 

1) HOW TO PURCHASE TICKETS

Main information

The tickets of Teatro alla Scala are one sale only at the official buying channels:

  1. Online at teatroallascala.ticketone.it
  2. Box Office of Teatro alla Scala, 1 Largo Ghiringhelli - Milan
    Open from Monday to Saturday from 12am to 6pm
    On the day of a performance, tickets can be collected or purchased at the Box Office from 2 hours before up to 10 minutes after the start of the performance.
    The Box Office is closed on: 1 November, 8, 24, 25 and 26 December 2019; 1 and 6 January, Easter Sunday and Monday, 25 April, 1 May, 2 June, and from 7 to 22 August 2021.
  3. Official authorized dealers (complete list)

The ticket sales calendar is summarised for each production on www.teatroallascala.org.
On the first day of sale, tickets can be purchased through all authorised channels starting at 10.00 am.
Any changes to the times given above will be communicated in advance at this page.
Purchases by sector:
- in the stalls up to a maximum of 6 seats (the first day of sale, up to a maximum of 4 seats);
- in boxes up to a maximum of 6 seats;
- in the balconies up to a maximum of 2 seats.

 

Tickets prices are published at those pages:

Fall 2021
2021/2022 Season

 

The registration of your name and surname, mailing and e-mail address, telephone number, date of birth is mandatory before you can proceed with your first purchase, however, this only needs to be done once.
Following registration, all tickets are registered in the name of the purchaser.

 

Tickets cannot be cancelled, replaced or refunded. Refunds will be processed only in case of a date variation or the cancellation of a performance.
Tickets are only valid for the date and time indicated thereon, it is therefore recommended that you check whether these details are correct at the time of purchase.
Tickets must be presented intact and in their original form; they are valid for a single entrance and cannot be reused after they have been validated at the first access check point into the Theatre.

 

In compliance with the current legislation, for the events of Autumn 2021 currently the Theatre will be able to accommodate a maximum of 930 people, guaranteeing a distance of 1 meter between spectators not conjoined.
In case of updates to the legislation that provide for new provisions regarding the mandatory distance, other seats may be added on sale without consequences on tickets already purchased.
Please note that at the entrance of the Theatre it is necessary to present the Green pass and ID.

 

 

OTHER INSTRUCTIONS

  • The sales of Teatro alla Scala tickets by unauthorized persons is prohibited. No retailer may be in possession of tickets before the official sale date of the events. Furthermore, tickets cannot be resold at a price higher than that indicated on the ticket itself for profit and, in particular, in violation of the provisions of paragraphs 545 and 546 of art. 1 of Law 232/2016 and related implementing legislation on the sale of tickets on the secondary market (secondary ticketing); the Teatro alla Scala reserves the right to report any relevant facts to the competent authorities Authority.
  • The Teatro alla Scala takes no responsibility for the characteristics, quality and price of tickets purchased through unauthorized sales channels.
  • In the event that it is ascertained that a ticket or subscription has been purchased through unofficial channels or unauthorized parties, or that the ticket or subscription have been duplicated or obtained in conflict with these Regulations, admission to the theatre will be denied.
  • Tickets to Teatro alla Scala performances may not be used for commercial, advertising or other promotional purposes (e.g. they cannot be offered as prizes in competitions) except when prior written authorization has been provided by the Fondazione Teatro alla Scala.
  • Customers are not allowed to linger at the Box Office for longer than the time necessary to conclude a purchase.
  • These Regulations are also available on the Teatro alla Scala website www.teatroallascala.org. Should these Regulations be updated, the version published on the website – or, in any case, the one which is more favorable to customers – prevails.
  • Any additions for events where prevention measures are applied for the prevention and the management of the epidemiological emergency from Covid-19, are published in the Regulations of the Hall.

How to purchase tickets

 

Online: at this page you can easily choose your seat and get a preview of its visibility on the online theatre plan. The ticket purchased (which arrives as an e-ticket in pdf format attached to the purchase confirmation email), when presented at the entrance either in printed form or on your smartphone, allows you to skip entirely the queue at the Box Office. Online purchases can be paid for by credit card (Visa, Mastercard, American Express, Diners, JCB, Union Pay).
20% pre-sale fee applies.

 

The security of online transactions is guaranteed by the VerySign certification of the sales server, based on an SSL (Secure Socket Layer) protection system. Please remember that all purchases through Visa and MasterCard circuits require a 3D Secure security code; in order to continue with the payment, the free activation of the security code will be requested by the website of the credit card manager. It is advisable to enable the credit card before and not during the purchase, to avoid losing your priority in choosing your seat. The only document confirming payment and the allocation of seats is the order confirmation sent out by TicketOne. Sms or e-mails sent by the transaction authorisation system correspond to the website’s direct debit request, not to the actual charge of the due amount.

 

Box Office of Teatro alla Scala, Largo Ghiringhelli 1

With registration of every client and electronic queue.

Payment methods:

  1. in cash (Euros); payment in cash is not possible for transactions the total amount is equal to or greater than €1,000, even if paid through multiple transactions for amounts below the maximum threshold as these could appear to be falsely fractioned (Tax Decree No. 124 of 2019 and Budget Law 2020);
  2. by credit or ATM card (Visa, Mastercard, American Express, Diners, JCB, Union Pay).
  3. by voucher received for the events cancelled during 2020;

10% pre-sale fee applies.

 

Authorised ticket vendors

The e-tickets purchased from authorised vendors (in pdf format, attached to the purchase confirmation e-mail) when presented at the entrance to the theatre either in printed form or on the smartphone allow holders to skip the queue at the Box Office (complete list available on www.teatroallascala.org).

Authorised vendors are free to use payment methods of their own choice.

20% pre-sale fee applies.

 

Registration of personal details and ticket naming

The registration of your name and surname, mailing and e-mail address, telephone number, date of birth is mandatory before you can proceed with your first purchase, however, this only needs to be done once.

 

For any purchases made through the Box Office, you will be required to show an identity document and to give your personal customer code, which can be obtained by registering:
- at the Theatre Box Office using the dedicated electronic stands, which will provide a receipt with your customer code;
- online at www.logscala.org (accessible also from mobile devices); you will then receive your customer code by e-mail.

 

Following registration, all tickets are registered in the name of the purchaser.

If a ticket is used by a person other than the buyer, the latter is required to issue a written proxy to the user, which must be performance at the entrance to the theatre together with the ticket and a copy of the buyer’s valid ID document. The proxy form is available from the Theatre Box Office (also at the time of purchase), or can be downloaded here.
If the buyer has purchased more than one ticket in his/her name, the presentation of a proxy is only necessary if the buyer will not be attending the performance.
The Theatre reserves the right to verify the buyer’s identity before granting entry into the theatre by requesting ticket holders to present an identity document and the relevant proxy (if necessary): this is done to check the truthfulness of the data printed on the ticket, the correspondence between the person carrying the ticket and its registered buyer, and also the regularity of the sales service, ensuring that the ticket purchase process is not compromised or that any other ticket regulations are not violated. If the aforementioned verification fails, the Teatro alla Scala Foundation and Ticketone S.p.A. reserves the right to cancel the tickets in question and to deny access to the ticket holder; the Theatre also reserves the right to forbid the sale of tickets for the current and upcoming seasons to customers implicated in irregular ticket purchases.

 

Ticket validity

Tickets cannot be cancelled, replaced or refunded.
Tickets are only valid for the date and time indicated thereon, it is therefore recommended that you check whether these details are correct at the time of purchase.
Tickets must be presented intact and in their original form; they are valid for a single entrance and cannot be reused after they have been validated at the first access check point into the Theatre.
In the case of non-use or of the customer’s failure to attend a performance, tickets cannot be shifted to another date.

 

In the case of loss or theft, the buyer must fill in and hand in a self-declaration of ticket loss or theft to the Theatre Box Office no later than 2 hours before the start of the performance, together with a copy of his/her identity document.
In the event of live filming, the Theatre reserves the right to make seat changes, allotting customers affected seats of equivalent or higher category (based on availability), or offering them similar seats for an alternative date. This does not however constitute grounds for a refund.
The Theatre Direction reserves the right to make changes to the cast for artistic purposes or reasons beyond its control, but this does not entail the right to a refund of the ticket price. The Theatre will communicate such changes in advance on its website and, when possible, by e-mail.

 

Cancellation of performances and refund methods

Refunds will be processed only in case of a date variation or the cancellation of a performance.

 

Should the date of a performance be changed or a performance be cancelled for any reason, ticket holders are entitled to a full refund of the ticket price, that is the amount indicated on the coupon, including any pre-sale fee, without prejudice to any of the consumer rights recognised by the law; refunds may be requested within 30 days of the changed / cancelled performance date, without prejudice to any other of the consumer rights recognised by the law.

 

Refund methods:

  1. for tickets purchased online, the amount will automatically be credited to the ticket holder’s account by the end of the month following the date of the performance;
  2. for tickets purchased at the Theatre Box Office, the amount will be credited by bank transfer following the handing-in of the original coupon and bank details (IBAN and, in case of residence or foreign current account, BIC / SWIFT) to the Box Office;
  3. for subscriptions, the refund of the unused portion of the season ticket will be effected by bank transfer.

Any further information regarding the canceled events and the relative extraordinary reimbursement procedures will be communicated by email to the holders of tickets and season tickets and published on www.teatroallascala.org.

 

2) SALES CALENDAR

The official sales calendar with the opening dates for each production is summarised at this page.
On the first day of sale, tickets can be purchased through authorised channels starting at 10am.

Any changes will be communicated in advance at this page.

ATTENTION: The sales dates for the Season 2021/22 could be changed for the reduction in the capacity of the Hall, in compliance with the legislation for the containment of the contagion from Covid-19.

 

 

3)THEATRE SEATING PLAN AND TICKET PRICES

 

Fall 2021

2021/2022 Season

 

4)  ADVANCE SALES AT DISCOUNTED PRICES

Young people, Students under 26 and Adults over 65 (G.S.A.)

For the performances of Opera and Ballet of the subscriptions C, D, G, H, M, N, O and for Concerts and Recitals, the Box Office offers a reduction of about 25% in all sectors for:

- Young people aged up to 18 years;

- Students under 26;

- Adults over 65.

At the entrance to the theatre, costumers will be required to show a valid ID card; if the personal data does not correspond to the category entitled to the price reduction, the Theatre staff will not allow them admission.

 

People with disabilities

The Theatre reserves for every performance:

- 3 seats in the stalls for wheelchair users and their companions;

- 1 seat in the stalls for viewers with disabilities and their companion.

 

Ticket prices for people with a disability of 100%: Opera € 80 / Ballet € 50 / Symphonic Concerts € 40 / Singing Recitals € 18 / Extraordinary Concerts € 50 / Opening Night of 7 December € 250 / Grandi spettacoli per bambini € 1.

A free ticket will be issued to the accompanying person.

 

Tickets must be reserved by calling the dedicated line +39 02 88796112, which is open from Monday to Staurday from 12pm to 6pm.

Spectators with disabilities must send the appropriate documentation, certifying the nature and entity of their disability and specifying whether they are wheelchair-bound.

The Theatre reserves the right, in exceptional cases, to change the number of seats made available to disabled spectators for artistic reasons. Booking requests for this service sent by e-mail or made at the Box Office won’t be taken into consideration.

Access to the stalls is facilitated by special ramps. The theatre is also equipped with a bathroom for people with disabilities. For safety reasons, wheelchairs cannot access boxes and balconies.

 

Last minute

Two hours before the beginning of each performance, the unsold tickets are on sale with a reduction up to 25% online at www.teatroallascala.org and, only one hour before the beginning, also at the Theatre Box Office. This reduction does not apply to the balcony seats with limited view and to the tickets for Special Projects.

 

Limited view Balcony seats

For every performance the Theatre offers numbered tickets for seats with reduced visibility.

“L’ACCORDO” Association, collaborates with the Teatro alla Scala and is officially responsible for managing the queue, handing out tokens and calling the roll prior to the purchase of the tickets; members of the staff of “L'ACCORDO” Association are provided with identification badges.

Booking method

Opera and Ballet

Concerts

Afternoon performances

Opening night of December 7th

List opens at

1pm

5.30pm

12pm

6pm on December 6th

Roll-call for handing out tokens

5.30pm

5.30pm

12pm

1:30pm on December 7th

 

Any changes to the times given above will be communicated in advance on www.teatroallascala.org.

 

1. LIST REGISTRATION: every spectator must be present in the queue and show their identity document at Via Filodrammatici.
2. ROLL CALL AND DELIVERY OF THE BRANDS: the spectators on the list, present at the time of the roll call at Via Filodrammatici, answer the call and withdraw the numbered tokens for themselves and at most one other person indicated on the list (showing their respective documents). Spectators who do not respond to the appeal lose priority in the queue.

3. PURCHASE: at the end of the roll call of all the people on the list, each spectator, accompanied by the representatives of the Association L’accordo and equipped with the customer code relating to his / her personal registration, can purchase a maximum of 2 tickets at the Theater Ticket Office, exhibiting their respective numbered tokens.

 

The buyer’s name will be printed on the ticket and he/she will be required to show proof of identity at the entrance to the Theatre. If the names do not match, admission to the Theatre will be denied.
The tickets are sold by the Box Office in sequence and it is not possible to select seats.
No other lists drawn up by individuals other than those appointed by the Teatro alla Scala will be taken into consideration.
Any remaining tickets still available at the closure of sales to listed spectators will be made available to the general public through the Box Office.
We invite the viewers who get to the Box Office in advance to queue up orderly until members of “L'ACCORDO” Association arrive.

 

For the performances of the Special Projects (Under 30 previews, Grandi spettacoli per bambini, Invitation to the Scala), the balcony tickets are on sale on the day of the opening of sales. The owners of the balcony tickets are also reminded to respect the Regulations of the Hall and in particular the dress code.

 

Cultural Promotion Service

The Theatre’s Cultural Promotion Service offers Council Libraries, Schools and Groups of Senior Citizens of the Lombardy Region special discounts on tickets for the performances of the Season and on subscriptions to the Symphonic Season or Singing Recitals.
For subscriptions registered through the Cultural Promotion Service, it is not possible to change ticket dates.

 

For tickets and information, please contact:
Via Silvio Pellico 1 – 20121 Milan
Monday to Friday, 11am-1pm and 3-5pm
Fax +39 02 88 79 20 16

 

Council Libraries: +39 02 88 79 20 11
Schools: +39 02 88 79 20 12/3/4
Groups of Senior Citizens: +39 02 88 79 20 15

 

Workers’ Board for Cultural Promotion

The Teatro alla Scala offers a number of discounted tickets for Opera and Ballet performances to the Workers’ Board for Cultural Promotion.
Ticket requests must be submitted through associations belonging to the Board, including: CRAL, CdA, CdF, RSU etc.
 
For tickets and information, please contact:
Via Alessandro Tadino 18 – 20124 Milan
Tel. +39 02 29 52 68 82/95
Hours: Monday to Friday, 11:30am-1.30pm and 4-6pm

 

5) SPECIAL PROJECTS

 

La Scala UNDER30

Teatro alla Scala offers plenty of opportunities for young people to enter into its world.

The UNDER30 dedicated project includes special events and initiatives for who is under the age of 31 including UNDER30 season tickets, access to Opera and Ballet previews and the UNDER30 Pass.

 

UNDER30 season tickets

The UNDER30 fixed date season tickets give access to 4 operas or 4 ballets almost at the price of one, preceded by dedicated cocktails and meet-the-artists moments. Fixed dates formulas can be extended to an over30 accompanying person.

The Libero UNDER30 season tickets give you the chance to freely choose 3 dates and titles among 5 options for each genre (opera, ballet, symphonic concerts, singing recitals).

Every UNDER30 subscriber can buy in advance the best tickets for both UNDER30 Previews and is entitled to a complimentary UNDER30 Pass to access exclusive benefits (see below).

For more information visit this page.

 

• Opera and Ballet Previews

The two productions that open the opera and ballet seasons are proposed in preview exclusively to UNDER30 people at the special single price of € 20,00 plus booking fee.

Holders of an UNDER30 season ticket can purchase tickets for the previews in advance.

 

Special purchasing rules

Applicants can purchase up to a maximum of 2 tickets.

Both the user of the ticket and the accompanying person must be less than 31 years of age on the day of the performance.

The name and surname of the applicant will be printed on the ticket after his/her identity and that of the accompanying person have been verified upon presentation of a valid identity document (or an affidavit from one of the applicant’s parents attesting to the same if the applicant does not yet have an identity card).

A photocopy of the identity document or affidavit must be attached to the ticket and shown to Theatre staff upon entering the theatre.

 

• UNDER30 Pass

The UNDER30 Pass allows you to discover the world of La Scala through exclusive benefits.

- 25% discount and no booking fee on specific dates for each title in the Season.

- Up to 80% discount on first-category tickets for over 30 selected performances.

- The opportunity to attend several Opera and Ballet rehearsals for free.

- Guided tours of the Theatre backstage, the Museum and the Ansaldo Workshops.

- 50% discount on entrance to the Theatre Museum.

- 10% discount on purchases made at La Scala Shop.

The UNDER30 Pass can be purchased exclusively online on www.teatroallascala.org.

The UNDER30 Pass costs € 10 and is free for UNDER 30 season ticket holders.

 

“Grandi Spettacoli per Piccoli”

Teatro alla Scala opens its doors to children – from schools and private families – with Opera performances and Concerts created specifically for them.

 

Children and teenagers who are not yet 18 on the day of the performance will pay a nominal admission fee of € 1. Family members or carers over the age of 18 can purchase their ticket in association with the minor’s ticket. No more than two € 1 tickets will be issued for each companion. The identity documents of all minor spectators must be presented to staff on entrance to the theatre.

 

Cultural Promotion Service
For recitals staged specially for schools, tickets for the stalls and boxes cost € 15, while tickets for seats in the galleries cost € 10.
Via Silvio Pellico, 1 – 20121 Milan
Monday to Friday, 11am-1pm and 3-5pm
Fax: +39 02 88 79 20 16
Tel.: +39.02 88 79 20 13
E-mail: ipiccoliallopera@fondazionelascala.it

 

Un palco in famiglia

The boxes of Teatro alla Scala have always been a meeting place and belonging for families.
From the 2021/2022 Season, with the project “Un palco in famiglia”, the Teatro alla Scala offers a new way to experience the emotions of the theatre with your family.
Some boxes selected by 4 seats of the Theater will in fact be reserved for children under 18 accompanied by adults.
For minors, the ticket has a special price of 15 euros per performance for operas and ballets and 10 euros per performance for concerts.
It is possible to purchase these boxes (in full, 4 seats) by subscription starting from 21 June 2021; at the opening of the sales of each show, it will be possible to purchase any remaining box seats also for single dates.

 

An invitation to La Scala for Elderly and Young People

 

This initiative is reserved to Students organised in G.I.S. (cultural associations promoted by schools) and elderly people from Groups of Senior Citizens.

 

Ticket requests should be sent to:
Cultural Promotion Services

Via Silvio Pellico 1 – 20121 Milan, from Monday to Friday, 11am-1pm and 3-5pm
Fax +39 02 88 79 20 16
Schools: +39 02 88 79 20 12/3/4
Groups of Senior Citizens: +39 02 88 79 20 15

 

6) SUBSCRIPTIONS

Subscription options can be found at this link.

 

Subscription renewal

 

Online directly from the webshop of Teatro alla Scala: log in, then click on your name which will appear at the top right and access the Reserved Area, then click "My Subscriptions".

Payment by voucher and/or credit card.

 

By e-mail, to abbonamento@fondazionelascala.it, and attaching:

- for payment by voucher, attaching the document itself;

- for payment by credit card, a perfectly legible copy of both sides of the credit card, with its numbers and the expiry date highlighted, along with the authorisation giving the theatre the right to debit the required amount;

- for payment by bank transfer, proof of payment for the full amount credited to Current Account No. 100000000046 / IBAN IT60E0306903390100000000046, BIC / SWIFT code BCITITMM988, in the name of the Fondazione Teatro alla Scala Box Office.

 

By telephone, at the number dedicated +39 02 89709010 (from Monday to Friday from 10am to 6pm), payments with voucher and/or credit card.

 

At the Theatre Box Office, with payment:

- by voucher received for the events cancelled during 2020;

- by credit or ATM card (Visa, Mastercard, American Express, Diners, JCB, UnionPay);

- in cash (Euros); payment in cash is not possible for transactions the total amount of which is equal to or greater than € 1,000, even if paid through multiple transactions for amounts below the maximum threshold as these could appear to be falsely fractioned (Tax Decree No. 124 of 2019 and Budget Law 2020);

- by bank draft made out in the subscription holder’s name.

 

Subscriptions can be taken out and paid only by their holder or by a delegated person.

 

New subscription

 

Online at www.teatroallascala.org. Payment by voucher and/or credit card.

 

By e-mail, sending a written request indicating the desired subscription option, the sector and the number of places required to abbonamento@fondazionelascala.it, and attaching:

- for payment by voucher, attaching the document itself;

- for payment by credit card, a perfectly legible copy of both sides of the credit card, with its numbers and the expiry date highlighted, along with the authorisation giving the theatre the right to debit the required amount;

- for payment by bank transfer, proof of payment for the full amount credited to Current Account No. 100000000046 / IBAN IT60E0306903390100000000046, BIC / SWIFT code BCITITMM988, in the name of the Fondazione Teatro alla Scala Box Office.

 

At the Theatre Box Office, with payment:

- by voucher received for the events cancelled during 2020;

- by credit or ATM card (Visa, Mastercard, American Express, Diners, JCB, UnionPay);

- in cash (Euros); payment in cash is not possible for transactions the total amount of which is equal to or greater than € 1,000, even if paid through multiple transactions for amounts below the maximum threshold as these could appear to be falsely fractioned (Tax Decree No. 124 of 2019 and Budget Law 2020);

- by bank draft made out in the subscription holder’s name.

 

ATTENTION: For the reduction in the capacity of the Hall, in compliance with the legislation for the containment of the contagion from Covid-19, the seats purchased may be changed in their position by virtue of interpersonal distancing.

 

Subscription Benefits

 

Priority Seating Selection: Until 25 September 2021, subscribers may exercise the right to reserve their current seat for the upcoming season without any increase of the price.

 

Purchase tickets in advance

Subscribers have the possibility to buy tickets in advance for the performances of Season 2021/2022, online from the dedicated page of webshop of Teatro alla Scala (sent periodically by newsletter) or by telephone at the dedicated number +39 0289709010 (Monday to Friday from 10am to 6pm).

 

Opera, Prime Opera, Prime Balletto subscribers:

- from 8th to 16th October 2021 can buy in advance the tickets for the operas Macbeth, I Capuleti e I Montecchi, Thais, La dama di picche, Adriana Lecouvreur, Don Giovanni, Ariadne auf Naxos and for the ballets La Bayadere, Trittico Dawson / Kratz / Kylian, Jewels, Sylvia;

- from 15th to 26th February 2022 can buy in advance the tickets for the operas Fedora, Un ballo in maschera, La Gioconda, Rigoletto, Il matrimonio segreto, Fedora, The tempest and for the ballets Afterite / Les Noces, Giselle, Onegin.

 

Balletto, Mini, Weekend, Sinfonica subscribers:

- from 8th to 16th October 2021 can buy in advance the tickets for the operas Macbeth, I Capuleti e I Montecchi, Thais, La dama di picche, Adriana Lecouvreur, Don Giovanni, Ariadne auf Naxos and for the ballets La Bayadere, Trittico Dawson / Kratz / Kylian, Jewels, Sylvia;

- from 21st to 26th February 2022 can buy in advance the tickets for the operas Fedora, Un ballo in maschera, La Gioconda, Rigoletto, Il matrimonio segreto, Fedora, The tempest and for the ballets Afterite / Les Noces, Giselle, Onegin.

 

Every subscription gives the opportunity to buy 1 ticket for every title.

7th December Opening Night and UNDER30 previews are not included.

 

Opera subscribers will have the opportunity to purchase tickets for performances of Adriana Lecouvreur, from the moment of subscription, by telephone at the dedicated number +39 0289709010 (Monday to Friday from 10am to 6pm) or at the Box Office of the Theatre (Monday to Saturday from 12am to 6pm), maximum 2 tickets per subription.

 

Additional subscriptions at a discounted price

Opera and Prime Opera subscribers are entitled to a 10% discount if they add one or more Mini and Ballet season tickets to their subscription.

These purchases are available only at the Theatre Box Office.

 

Date Change Service

Prime, Opera, Ballet, Mini, Weekend and Symphonic subscribers, should they be unable to attend a performance on the allotted date, can take advantage of the “date change service” for the same production and sector, at the price of € 10 for opera and ballet performances and € 5 for concerts, with request within 48 hours from the date of the premiere of the production (specifying both the allotted date and the requested date change):

  • by email to cambiodata@fondazionelascala.it;
  • by telephone at the dedicated number +39 0289709010 (Monday to Friday from 10am to 6pm).

After a change of date, subscribers cannot regain their original seat.

Date changes cannot be requested by UNDER30 season-ticket holders and for subscriptions made out through the Cultural Promotion Service. Subscribers to boxes can only request a date change for the entire box.

 

Delivery of season-ticket cards

In the case of online purchases or requests sent by email or fax, these cards will be sent to the subscriber’s given address from September 2021.

 

Services and facilities for subscribers

• Programme: Opera, Prime Opera and Prime Ballet subscribers will receive a booklet of vouchers entitling them to receive a free programme for each performance included in their subscription.

• Taxi Bookings: at the end of performances, subscription holders can ask theatre staff to call a taxi (registered with the 8585 service) and will be given priority over other customers (according to the request order).

• “Best in Parking” Card: discount card of 35% to be used at the automatic cash machines at the exit of the Theatre’s partnered parking garage in Piazza Meda, with access from Corso Matteotti.

• “La Scala Shop” discount: all subscribers are entitled to a 10% discount on all purchases at “La Scala Shop”.

• Theatre Museum: admission to the Theatre Museum is free for all subscribers. To access the museum, simply show your season-ticket card. For more information on the permanent collection and upcoming exhibitions visit www.museoscala.org.

• Season-ticket card holder: subscribers will receive a dedicated season-ticket card holder designed exclusively for Teatro alla Scala by Nazareno Gabrielli.

• Agenda: subscribers also receive an exclusive Boost agenda customised for the new season of the Teatro alla Scala.

 

Important information for subscribers

  • Subscribers will receive a season-ticket card personal for every seat at every performance included in their subscription.
  • Subscribers who do not make it to the Theatre for a scheduled performance lose all their rights upon that production. In any case, their seat will not be used by the Theatre.
  • In the event of loss or theft of a season-ticket card, its holder must hand in an official declaration of loss or theft issued by the competent authorities (State Police or Carabinieri), in the original, together with a copy of his/her ID card, to the Theatre Box Office. the service of issuing the entrance tickets for each remaining show in the subscription must be paid, at the same price as the date change service (€ 10 for opera and ballet and € 5 for concerts).
  • Should a performance included in the subscription be cancelled, a corresponding refund will be issued to subscription holders via bank transfer. Any further information regarding the canceled shows and extraordinary reimbursement methods will be communicated by email to the holders of season tickets.
  • For companies, the Teatro alla Scala offers a choice of Corporate Subscriptions (page).
  • Should a subscription be used for profit or in violation of these Regulations, the Teatro alla Scala reserves the right to deny admission to the Theatre to those involved and to refuse any refund.

INFORMATION

HOUSE RULES

All members of the audience must be in possession of a ticket (intact in its original printed format or in electronic form on a smartphone or device) or season-ticket card (intact in its original printed format), which must be kept available for inspection at all times and must be shown upon request to the Theatre staff. Members of the audience are required to occupy the seats allocated to them.
The doors of the theater open 45 minutes before the start of the performance.
Access to the auditorium is not permitted once the performance has started (with the exception of ticket holders with seats in boxes, who may enter their box even after the performance has started).
Latecomers will be asked to wait in the Foyer until the first break in the performance before taking their seats. The performance is screened live on screens in the Foyer (this service is offered free to viewers).

 

Children

Should a child disturb other members of the audience, the child and the accompanying adult will be kindly invited to watch the rest of the performance on the screens in the Foyer. In this regard, it is advisable to choose box or balcony seats for children to facilitate their exit from the theatre if necessary and avoid disturbing other viewers while doing so.
The Teatro alla Scala recommends that families with children take advantage of the Theatre’s Opera performances and Concerts staged specifically for them.

 

Dress code

The public is kindly requested to dress appropriately, out of respect for Theatre and for other viewers. People wearing tank tops or shorts will not be allowed inside the Theatre and will not be entitled to a refund of the ticket price.

 

Loss or theft of tickets

In the case of loss or theft of tickets, the customer must fill in and hand in a self-declaration of loss or theft to the Theatre Box Office no later than 2 hours before the start of the performance, together with a copy of his/her identity document.

 

Cloakroom

The cloakroom service is free of charge. Audience members should leave all bulky items, umbrellas, hats, bags, cameras, audio and video recording equipment as well as overcoats and coats at the cloakroom. The stalls and balconies have supervised cloakrooms and each box has its own small backroom.

 

Behaviour

Audience members are requested to behave appropriately at all times and to remain silent throughout the performance.
The use of mobile phones in the auditorium is forbidden.
It is forbidden to take photographs or to make any type of audio or video recording.
According to Italian Law (584/75) smoking is forbidden on the Theatre premises.
Food and drinks can be consumed only in the Theatre’s bar areas or in the Foyer.
It is forbidden to introduce glasses and food of any kind into the auditorium.

 

Facilitated access

For spectators with mobility impairments, access to the stalls is facilitated by ramps and there is a specially equipped bathroom on the same level. Access to the balconies is possible via special stairways and an elevator that goes directly from the stalls to the first and second balconies. Boxes are not served by elevators. For safety reasons, wheelchairs cannot access the boxes and the balconies.

 

Subtitles

The Theatre provides (free of charge) a text display of the libretto of the performance, with a multilingual translation. These electronic librettos are placed in front of the seats; they can be turned off if preferred and do not disturb nearby spectators in any way. For all performances of the Season there are English and Italian versions, while in the case of French, German or Spanish operas, the text in the original language is also made available.
Please note that for logistical and / or technical reasons, not all seats are provided with text displays. In the case of malfunctioning of the device, spectators are not entitled to any compensation.

 

Programmes

Programmes are available for purchase from La Scala Shop during its opening hours to the public, starting from the day of the first performance of each production, and from Theatre staff during each performance. The sale price is € 20 for the opening opera and € 15 for subsequent productions, € 10 for ballet productions and € 5 for concerts. Programmes from previous seasons, if still available, can be purchased from La Scala Shop.

 

Additions to the Regulations for events with specific measures for the prevention and management of the epidemiological emergency from Covid-19

 

The seats are assigned and named. Access to the Theatre will be possible starting from 45 minutes before the beginning of the performance, after the presentation of the Covid-19 Green Pass certification, following the doors and routes indicated and specific for each category of ticket.

Before accessing the Theatre, the body temperature will be measured through thermal scanners and the access will not be allowed if it is higher than 37.5°C (the body temperature is instantaneous and not subject to registration); in this last case there is no refund of the ticket.

 

In the Theatre every audience member is required to:

  • wear the health mask during all the time of stay in the Theatre;
  • respect the allocation of the seats and the position of the chairs inside the boxes;
  • after the presentation of the Covid19 Green Pass certification, avoid gatherings and follow the indications of the separate routes for entrance, exit and for each movement in the Theatre;
  • use hand hygiene products, available at the entrance and on each floor.

The House staff is available for assistance in the Theater.

 

The rules mentioned may be subject to changes following any updates to the regulations regarding Covid-19; we kindly ask the public to consult the website of the Teatro alla Scala before participating in the purchased performances.

 

Teatro alla Scala Philharmonic Orchestra

 

Teatro alla Scala Philharmonic Season

Tickets and season tickets can be purchased from the headquarters of the Associazione Orchestra Filarmonica della Scala, Piazza Diaz 6, Milan.
For information: +39 02 72023671 / +39 02 72003323
biglietteria@filarmonica.it
www.filarmonica.it

 

Milano Musica Festival

Subscriptions and tickets for the Milano Musica Festival concerts are on sale online at www.ticketone.it and at the Milano Musica Box Office, at the Teatro alla Scala Box Office, largo Ghiringhelli, starting from Monday 6 September, from Monday to Saturday from 12am to 6 pm, and also on Sunday 17 October, from 12 noon until the beginning of the concert.

 

Tickets can also be purchased on the day of the concert at the ticket offices of the respective halls starting two hours before the start.

The public is reminded that access to the halls is not permitted after the concert has begun, except during the interval, if any. In the event of a delay of more than 5 minutes from the concert start time, no refund will be given.

 

Box Office Information

Telephone +39 02 861147 (from Monday 6 September to the end of the Festival, from 12am to 18pm)

biglietteria@milanomusica.org

 

Contacts

 

Box Office of Teatro alla Scala

Largo Ghiringhelli, 1 - 20121 Milan

Open Monday-Saturday from 12 noon to 6 pm.

In case of evening performance, it opens also from 2 h before until 10 minutes after the beginning of the performance, only for tickets for the performance on the same night.

 

Infotel | Telephone Service

Info on available tickets and purchasing methods: +39 02 72 003 744 (Monday-Saturday, 12 noon - 6 pm)

lascalarisponde@fondazionelascala.it

 

Subscribers Service

Telephone number reserved to subscribers of Teatro alla Scala, for renewals, sales in advance and to use their Voucher: +39 02 89 70 90 10.

abbonamento@fondazionelascala.it

Email service for date changes requests:

cambiodata@fondazionelascala.it

 

Cultural Promotion Service

Fax: +39 02 88 79 20 16

Public Libraries: +39 02 88 79 20 11

Schools: +39 02 88 79 20 12/3/4

Elderly groups: +39 02 88 79 20 15

 

La Scala UNDER30

lascalaunder30@fondazionelascala.it

www.lascalaunder30.org

 

Teatro alla Scala Museum

Tel. +39 02 88 79 74 73

 

Fondazione Accademia Teatro alla Scala

Tel. +39 02 85 45 111

www.accademiallascala.org

 

Workers’ Board for Cultural Promotion

Tel. +39 02 29 52 68 82

 

Filarmonica della Scala

Tel. +39 02 72 02 36 71

biglietteria@filarmonica.it

www.filarmonica.it

 

Ticketone Customer Service

teatroallascala@ticketone.it

Call Center 892.101

(info and costs on www.ticketone.it/892101)

Available Monday to Friday,

8am/9pm; Saturday 9am/5.30pm

 


 

8) PRIVACY AND PROCESSING OF PERSONAL DATA

 

Pursuant to UE Regulation no. 2016/679 (GDPR) and to the applicable regulation, Fondazione Teatro alla Scala, Controller of the processing of data, wishes to inform you on the purposes and methods of the processing of your personal data.

 

 

1. DEFINITIONS

In this agreement, the following words shall have the following meanings:

  • Processing: means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure or destruction.
  • Personal data or Data: means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity of that natural person.
  • Controller: Fondazione Teatro alla Scala determines the purposes and means of the processing of personal data.
  • Processor: means a natural or legal person, public authority, agency or other body which processes personal data on behalf of the controller;
  • Interested party: the subject to which Personal data refers.

2. TYPES OF PERSONAL DATA

Data can be collected and processed by the Controller for the purposes detailed below. 

Data are collected directly from the interested party during the purchase process or registration process in our ticket offices, website or webshop. 

The Controller processes the following Personal Data: name, surname, email and street address, vat code, date and place of birth, tracking of navigation, IP address, browser and device used and purchase history. 

The Controller does not process Data that are not strictly necessary to the purposes detailed below. 

 

3. PURPOSES OF THE PROCESSING 

Below we list the purposes for collecting, keeping and processing your data: 

a) to guarantee the correct supply of the requested services, the issuing of a ticket bearing your name and the monitoring of the purchase and transferal process, thus correctly fulfilling the obligations arising from the contractual relationship (including the communication of relevant notifications like changes of date or cast or cancelation) and from fiscal and legal regulations on unfair commercial practices and public safety;

b) administrative and accounting purposes and for sending commercial invoices by e-mail;

c) periodic sending of e-mail messages containing informational and promotional material and initiatives, as well as commercial communications by email or sms, also in collaboration with partner companies specifically concerned with the aforementioned;

d) processing of the personal data provided by you and the data gathered from your navigation in our site to define your commercial profile for marketing and promotional purposes, to establish relations with users and to meet requests for information and assistance sent to us through various channels.

 

4. CONFERRAL OF PERSONAL DATA 

Conferral of your personal data for the purposes listed in the foregoing points a) and b) is an indispensable condition for provision of the service and for the issuing of the tickets. With reference to the other purposes of the treatment indicated above, the agreement to the treatment of your data is purely optional. 

 

5. DATA PROCESSING METHODS

Your data will mainly be processed with electronic or automated means, according to the modalities and with the instruments eligible to grant the safety and the confidentiality of the data, according to the prescriptions of the EU Regulation no. 2016/679. In particular, there will be the adoption of all the technical, IT, organizational, logistical and safety procedural measures, as prescribed by the Regulation, so that the minimum protection level of the data prescribed by law is granted, allowing the access only to persons in charge of the treatment and authorized by the Controller or Processor. 

The information received and the treatment modalities will be coherent and not exceeding compared to the kind of services rendered. The data will also be managed and protected in an environment whose access is under constant control.

 

6. DATA COMMUNICATION AND DISCLOSURE

Your data can be communicated: 

a) to all those parties (including the Public Authorities) having access to the personal data according to by-law or administrative provisions; 

b) to third companies, strictly for the purpose of providing the services acquired through Teatro alla Scala; 

c) to companies or third parties in charge of printing, shipping or delivering the goods or services; 

d) to banking institution and to companies managing the national or international payment circuits; 

e) to companies, consultants or professionals eventually in charge of the set-up, maintenance, updating and, in general, management of the hardware and software used for the service; 

f) to all those public and/or private parties, physical and/or juridical persons (legal, administration and tax firms, Chambers of Commerce, Law Chambers and Offices, etc...), should the communication be necessary of functional to the correct filing of the contractual obligations arose, as well as of the by-law obligations. 

The data regarding you will only be disclosed in an anonymous and aggregated way for statistical or research purpose.

 

7. PROCESSORS OF PERSONAL DATA

In accordance with art. 28 of the EU Regulation no. 2016/679, Fondazione Teatro alla Scala has nominated Processors the following entities:

- TicketOne S.p.A. with registered office in Milan, Via Vittor Pisani 19

- Engitel S.p.A. with registered office in Milan, Via Zarotto 6

- Association L’ACCORDO with registered office in Milan, Largo Vulci 7

 

8. ARCHIVE OF THE PERSONAL DATA

Your personal data will be archived only for the time necessary to grant the correct provision of the services offered by our Company.

In any case, it is intended that your personal data is archived and treated for the purpose of verifying the consumers’ and marketing habits for the period of time allowed by law and by the prescriptions of the Granting Authority for the Treatment of the Personal Data. 

Expired this period, your data will be transformed into an anonymous form, in order not to permit – even indirectly – to identify the interested parties.

 

9. RIGHTS OF THE INTERESTED PARTY

According to the applicable regulation, you have the right – among others - to:

a) obtain: 

- indications on the origin of the personal data, on the treatment purposes and methods, on the legal basis and on the logic applied in case of treatment effected through electronic instruments; 

- indication of the identification details of both the Controller and Processors of the processing; 

- indication about the parties or the party categories the data can be communicated to or that can know the data as representatives granted in the territory of the State, as responsible persons or persons in charge;

- indication about the period for which the personal data will be stored, or if that is not possible, the criteria used to determine that period;

- an access to your data and the possibility to update, adjust or integrate them;

- the cancellation of your data without unjustified delay or the limitation of the processing; 

- the portability of the data to be transmitted directly from one controller to another (where technically feasible);

- proof that the operations here listed have been communicated also to any third party to whom the personal data had been disclosed (except if the burden of this duty is disproportional with regard to the risks associated to the right protected);

b) to lodge a complaint with a supervisory authority;

c) to withdraw consent at any time, without affecting the lawfulness of processing based on consent before its withdrawal;

d) oppose, wholly or partially, at any time, to the treatment of your data for the purposes of commercial information or of deliver of advertising material or of direct sales or for effecting market or commercial communication researches.

The above rights can be exerted with request made without any formality to the Controller: Fondazione Teatro alla Scala di Milano, via Filodrammatici 2 – 20121 Milano, mail: biglietteria@fondazionelascala.it, fax: (+39) 02.861768.

ONLINE SALES CALENDAR
More shows