Authorised sales agents are retailers independent from the Teatro alla Scala, which are authorised to sell tickets and subscriptions by the Theatre. The list of authorised sales agents is available online. At authorised sales agents tickets are sold by operators.
Tickets purchased at authorised sales agents will be charged a 20% advance sales fee by the Booking Service.
Tickets purchased and paid for up to 15 working days before the performance will be mailed to the patron's address indicated on the receipt. Tickets that have not been mailed can be collected
- up until the day before the performance at the Central Box Office - Duomo
- the day of the performance at the Evening Box Office Teatro, from 1 hour before the performance.
Tickets not mailed due to a delivery failure can be collected at the Evening Box Office from one hour before the start of the performance.
The receipt of seats booked at an authorised sales agent must be shown at the Box Office.